Pilot Won't Light or Stay Lit
Usually a dirty pilot orifice, a weak thermocouple or thermopile, or a failing gas valve. We test the components instead of replacing parts by guess.
Licensed & Insured 5-Star Rated Gas & Wood Fireplaces
Fireplace Repair — Warm, Safe, Working Again.
Pilot won't stay lit, cracked firebox panels, a stuck damper or smoke in the room — we diagnose the unit, explain what is safe and repair the cause.
- Gas & Wood Specialists
- Safety Checked Before Use
- Free Written Estimates
- 10% Hero Discount
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Fill in your details and we'll get back to you about your chimney — wherever you're located in our service areas.
Gas logs, inserts & prefab units
Masonry firebox restoration
Damper & draft diagnosis
Written estimate before work
Warning Signs
Three Signs Your Fireplace Needs a Technician
A fireplace that is hard to light, smells, smokes into the room or shows cracked panels is telling you something. These are the conditions we are called out for most.
Cracked Firebox or Refractory Panels
Cracks in firebrick, mortar joints or refractory panels let heat reach materials behind the firebox. This is a stop-using-it condition until it is repaired.
Damper Stuck, Rusted or Won't Seal
A damper that will not open fully spills smoke into the room; one that will not close wastes heat and invites moisture and animals into the flue.
Fireplace appointments available
Don't Light It Until It's Been Checked
Describe the fireplace and what it's doing. We'll tell you what is safe to use now and book the next available visit.
Prefer to send details?
Share what you're seeing and we'll contact you to confirm the right next step.
Send My Fireplace DetailsFree written estimates · No obligation
What We Repair
Gas Units, Inserts and Masonry Fireboxes
Gas Fireplace Repair
Pilot, thermocouple and thermopile testing, valve and burner service, ignition and remote faults, and a check of the venting path on direct-vent and B-vent systems.
Firebox & Panel Restoration
Firebrick and mortar joint repair on masonry fireboxes, and refractory panel replacement on prefabricated units so the firebox contains heat the way it was designed to.
Damper & Draft Repair
Damper repair or replacement, top-sealing damper installation, and diagnosis of smoke rollback caused by draft, sizing or blockage problems.
Insert & Glass Door Service
Fireplace insert installation and service, blower repair, glass and gasket replacement, and correct log and ember placement on gas log sets.
How It Works
From First Call to Working Fireplace
1. Describe the Problem
Tell us the fireplace type — wood, gas logs, insert or prefab — and exactly what it is doing. That determines the parts and tools we bring.
2. Full Diagnosis
We test the ignition system and gas components, examine the firebox, damper and glass, and check the flue and venting path.
3. Safety First
If we find a condition that makes the fireplace unsafe to run, we tell you before anything else and explain what has to be corrected.
4. Repair & Test
Approved repairs are completed, then the unit is run and tested. We show you the finished work and leave the area clean.
5. Written Documentation
You receive findings, photos of accessible areas and a clear note on what was repaired and what should be watched next season.
5-Star Rated
What Homeowners Say About Us
5.0 average rating
Serving Dallas, Texas and the surrounding area
“The fireplace smelled like gas so I shut it off and called. He came out fast, found a loose connection, fixed it and tested for leaks. Felt safe again the same day.”
Shanice W.
Gas Fireplace Repair · Arlington · 2 months ago
“Booked online Monday, done Wednesday. Careful with our floors, quick work, and he showed me photos from the top of the flue. Price was exactly what was quoted on the phone.”
Greg T.
Chimney Sweep · Plano · 2 weeks ago
“Water stains on the ceiling after every downpour. It was the flashing and a cracked crown. They fixed both, waterproofed the brick, and it's been dry through the worst of the season.”
Vanessa J.
Chimney Leak Repair · Lakewood · 1 month ago
Fireplace FAQs
Answers Before You Light It
Not sure whether your fireplace is safe to use this week? Call and describe what it is doing.
(312) 952-4814The most common causes are a dirty pilot orifice, a weak thermocouple or thermopile that can no longer hold the gas valve open, or a failing valve or ignition module. Testing the components identifies which one before any part is replaced.
Yes. We service gas log sets, direct-vent and prefabricated gas units, fireplace inserts and traditional masonry wood-burning fireplaces. The diagnosis and repair are different for each, so tell us the type when you call.
No. Cracks in refractory panels, firebrick or mortar joints allow heat to reach materials behind the firebox. The fireplace should not be used until the firebox is repaired or the panels are replaced.
It depends on the unit and the failed component. A pilot or thermocouple repair is a very different job from refractory panel replacement or firebox masonry work. We diagnose the fireplace and give a written estimate before repair work begins.
Annually, before the heating season. Gas units need the ignition assembly, burner, gaskets and venting checked; wood-burning fireplaces need the firebox, damper and flue inspected and the flue swept when deposits require it.
Smoke rollback and odors usually come from draft problems, a partially closed or damaged damper, blockage in the flue, or creosote and debris buildup. We check the firebox, damper and flue together rather than treating the symptom.
Yes. Cracked glass, failed door gaskets and worn seals are common on gas units and inserts. A failed seal affects both efficiency and safe operation of a sealed system.
Yes — 10% off for military, veterans, seniors 65+, police, firefighters and EMTs. Mention it when you call (312) 952-4814.
Fireplace Repair by Area
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Get Your Fireplace Ready for the Season
Diagnosis, honest options and a written estimate before any repair begins.